Forced us off the legacy plan by being accused of using up more credits than we were allowed to. Truth be told, we have never been aware of any credits existing in the first place because we were using the platform quite conservatively. Yet, for some unexplainable reason, last month our credit usage went up 4x the usual and we were told to upgrade now or get our subscription deactivated. As a customer, you are unable to see credits usage history so there is no way for us to verify whether we actually used that many credits or if something fishy was going on. Either way, upgrade-or-die. We complained about the sales tactic to the support but decided to upgrade anyway reasonably assuming that a $20 upgrade wasn't that big of a deal.Lo and behold. The new, upgraded plan did not include all of the features that we had previously. In order to get the same features we would have to go for the $250 plan instead. Mind you, our original plan was only $99/mo. You know what. No, thank you. The question isn't the price, we pay $250 for our Semrush account, The question is how you treat us as your customers trying to squeeze us into a more expensive plan. Well, guess what, from this point on you will get $0/mo and a ruined relationship with us. We will never recommend you to anyone and that's a loss you'll not recover from. Also, waiting for their support to refund our latest payment, so we'll see how that goes.
