agoda

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Better Price refund had absurd…

Better Price refund had absurd conditions once you try to use it. I arrived in Montreal today and quickly booked a hotel based on almost 1000 reviews. Not only were they deceptive because lobby and elevator were absolutely disgusting and the building tore it and falling apart, but the room was smelly, even if it looked decent on the surface. Put the refund issue in this contacts that I had immediately looked at other options after I booked because I had some time to waste before I could check in and lo and behold. I found a much better price. When I tried to reclaim the better price option I discover that , one has to file it the day before checks in, which means I would have to be able to time travel and know what I did in the future before I had done it. Utter BS policy. I won’t use Agoda again

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Date of experience: Nov 03, 2024