Paid $ 530 for 3 nights, a nonrefundable "offer" at Casa Blanca hotel Puerto Rico, not the cheapest option Agoda was offering, but the more expensive one. Arrived at the hotel and was placed into a TOMB, without a window, a small, hostel-like room, you know those with three hangers in a make-shift open closet. Tried to get the room changed, the reception says hotel is full. Tried Agoda "customer service" only to be taken by the nose by their bot, which even blocked me from typing for 60 minutes because I made a mistake in entering the booking ID number. Total scam, do not ever use Agoda!
