I booked the week of 15 December to 23 December 2024 through the Agoda app. Booking was paid ans confirmed. Booking ID:485050751I decided to email to get check in information 2 days before the booking started as the property did not send it. Email was answered by Zukiswa Nojoko aka Wendy, saying she does not have a booking from us as it was not confirmed.I then called the number on the confirmation, she answered and I siad hello, who I am and asked who I am speaking to, she answered: Who are you wena. I said again who I am, and that I want to get check in information and asked where I can get the keys in the 15th. Basically enquired about the booking I made on Agoda. She then said that she declined my booking on her side and that it is not the first time that Agoda confirms a guest after she declined. I asked her what am I to do then as I paid and recieved a confirmation from Agoda. She said that it is not her problem, she already has guests there and I must sort it out with Agoda. Aparently she says that she asked Agoda before to remove her listing but they continue to book her flat. I am left stuck without accomodation, 2 days before our booking was set to start. I have to wait up to 30 days for a refund. Our trip is now costing us x3 more than the original booking. Do not use A perfect place to be, to relax and unwind. Sea view. Do not trust Zukiswa Nojoko / WendyAnd do not book through Agoda!!
