I am absolutely enraged by the level of incompetence and complete lack of professionalism I have encountered with Agoda's customer service. I recently booked a flight through your platform, and after my airline made a change to my schedule—an adjustment that is fully in line with their stated change policy—Agoda has completely failed to assist me in any meaningful way.Despite the fact that the airline processed the change without issue, your company has been completely unwilling to honor this policy or even provide any support in making the necessary changes to my booking. What is even more infuriating is the outright stonewalling and dismissive attitude I’ve received from your so-called customer service team. I have been passed from one unhelpful agent to the next, each one offering no solution, no empathy, and no acknowledgment of my rights as a customer.To make matters worse, I have been told time and time again that there is "nothing you can do," which is absolutely unacceptable. Not only have you failed to address the issue, but you are refusing to assist me with a situation that is entirely within your capability to resolve. I have paid good money for this flight, and I expect you to adhere to the same standards of service that I would receive from any airline directly.This is beyond frustrating, and your failure to respond to my legitimate concerns is completely unacceptable. I demand that Agoda immediately intervene and ensure that my flight change is processed according to the airline’s policy. I expect to be treated with the respect and urgency that every customer deserves, especially when a company has clearly dropped the ball.I will not accept any more excuses or generic responses. I expect a real resolution within the next 24 hours. If this issue is not handled promptly, I will not hesitate to escalate it further and share this appalling experience across all available platforms.
