My booking was confirmed and cancel few minutes later but they use the word “policy” to charged me 92% of total price in my credit card (total of SGD948). At first they refuse to refund and ask me to contact the hotel by myself as they said the cancellation fee takes by hotel. After many complaint emails, they agree to refund 20%. I ask them to revoke my cancellation if they unable to refund, they refuse too with an excuse is system limitation. This platform is scam, they just wait for a mistake from you and take your money. DO NOT make any booking via their platform, instead book it directly on the hotel own website, so you can deal with hotel directly as a customer when have issue.
