I reached out to Agoda to cancel my hotel reservation, because my father had passed away. And I could no longer travel on the date that was booked. They lied and stated the hotel wouldn't allow it. I received an email from Agoda stating, I could cancel, but I would still be charged for the hotel stay. I reached out to the hotel and they stated it was up to Agoda to do the cancellation. You book through Agoda and they use another third-party to book for you. So, if you have an issue, they have to reach out to the third-party. That they used to do your booking, and it takes 72 hours for a response. I will NEVER you them again.
