This company is a scam and it beats me how they still work. They charge for “taxes and fees” and refuse to disclaim what taxes and services are covered by it. They even told me that services I paid for are not services I will get. They also hide costs- I had to pay for city tax upon my arrival to the hotel, and Agoda claimed they were not notified about it, but the hotel has it mentioned on their website. Contacting customer service was a nightmare - they were going round in circles, lying.. and with very poor English. I honestly recommend to everyone to just use Booking, in the end it’s cheaper. This was the first and the last time I used Agoda.
