This company is a scam. Customer service is terrible. They hang up on calls and lie to client. They booked one of my booking twice and the hotel charged me for no show fee. I didn't know until they asked me to contact the hotel. I was told by hotel that Agoda booked one of my booking via booking.com. I provided the conversation to their rep and they told me that they would contact the hotel for the refund. However, after few days waiting, Agoda told me the hotel refused to refund the fee. Nothing that they can do and they will close the case. Apparently, Agoda wants clients to pay for their system error/mistake. I kept sending multiple emails to escalate my case but received the same response. They try to push client to pay for the amount. I wrote the review, so they called me and kept telling the same story. I asked the rep if she knew another contact number or person that I can talk. She said there is no department to escalate. They are the one who help clients to solve problem but she couldn't. She ended hanging up on me. I can't believe this is the company service. If anyone knows how to escalate further or take legal action, please advise. Never use this company again and I strongly recommend people do not use this platform. You might end up paying money like me.
