Booked a stay at Hotel Canary Nungwi hotel through this company, expecting a 4-star hotel based on its listing and positive Google reviews. However, upon arriving at 3 a.m., I was shocked to learn there are actually two separate properties under the same name. I was assigned to a guesthouse—not the main hotel—something that was never made clear during the booking process.When I refused to move, the situation escalated into a conflict involving the police. Imagine being in a foreign country, feeling threatened and spoken to aggressively by local men.I contacted Agoda with a written statement from the hotel admitting I was entitled to a refund, only to be told they needed to consult an undisclosed third party. This third party was never mentioned at any stage of the booking process, just as they failed to disclose the hotel’s dual-property setup.Your comfort and safety abroad are too important to risk with a company that operates with such poor transparency and questionable practices. Protect yourself by choosing a more reputable booking platform.
