Booked accomodation with Agoda via Trip advisor, recently seen the same accommodation with Agoda via Trip advisor considerably cheaper, eventually managed to contact Agoda via email in order to claim a refund for the difference, sorry I ever bothered, some 40 emails, 10 screenshots and 5 URL,s later, I've given up. Different agents reply saying we need this & that , it doesn't fit the criteria send us this, one agent Tabish said it was a legitimate claim but required further information, this I sent only for another agent to say you need to send other information, That's a day of my life I won't get back. DONT BOTHER.