I used Agoda platform to book a room, trusting on them. My reservation at Hotel Lotus, in New Delhi, was 550 rupees, but they charged me 2016 rupees, making up a fee, knowing that, with many bags and little time, I would have to pay. They had agreed to offer me breakfast before checkout, so I didn’t buy anything to eat; at checkout, they didn’t allow me to eat. They asked if they could call a taxi, and I agreed, but when it was time to leave for the airport, I saw that the “taxi” was an old car with no taxi markings, and the driver was a hotel staff member. Stressed, I forgot my bag in the old car; they were less than 1 km away but charged me 300 rupees to return my bag. In any serious country, this is a crime. At this moment, Agoda didn’t help me.
