Dear Agoda Customer Support,I hope this email finds you well.I am writing to formally request a refund for my booking at Krios Hotel, Ahmedabad for the night of February 5, 2025, which I had reserved and prepaid through Agoda (Booking Reference: 1527791269Upon arriving at the hotel, I was informed by the hotel staff that they have stopped accepting reservations from Agoda and that my prepaid booking was not valid. Despite showing them my Agoda confirmation, they insisted that I had to make a new booking directly with them in order to stay. Having no other option at that moment, I had to pay again for the stay.As this situation was beyond my control, and since I had already made the payment through Agoda, I request a full refund of the amount paid at the time of booking. I am attaching the following documents as proof:• Agoda booking confirmation• Payment receipt for the additional amount paid directly to the hotelPlease review my case at the earliest and process the refund accordingly. I would appreciate a prompt resolution to this matter. Kindly confirm once the refund has been initiated or let me know if any further details are required.Looking forward to your response.Best regards,GOPAL SAMDANIM:9414111331BOOKING REF NO:1527791269
