I've used Agoda for c.15 years. It is always hit and miss: sometimes you can pick up a good deal but at other times they will use all sorts of ploys to con you.Like now.Currently in Australia, mainly Marriott but a couple of Holiday Inns. Rate on both was inflated but you don't have a choice against the dreadful IHG Best Rate Guarantee which is never enforced.Agoda's rate dropped by 15% so I duly applied. The larger one came back refunded within the hour but the smaller one took ten days and about 20 emails. Sharky.Then, when checking in - Sydney - found that the rate had plummeted. No chance now to resolve but crappy way to treat people.Agoda and Booking are linked but Agoda tries to pass off Booking as a third party. It isn't, at least under the law in my home country.As others have written, they will screw you over using their regularly changing rules. They have been fined in more regulated environments but sadly are able to get away with this stuff elsewhere.
