I booked a villa called Loket Lofts in Bingin, Bali through Agoda, only to find it completely unlivable upon arrival. The unit had no curtains, and the direct sunlight made it impossible to use the living space without getting burned by the sun—it was like being in an oven. I immediately contacted the owner, who agreed to a full refund—but then ghosted me. Agoda's response? "We can’t reach the owner." That’s it. No real help, no enforcement, nothing. Later, Agoda admitted that Booking.com was actually the middleman in my booking, yet neither platform took responsibility. Agoda markets and profits from properties that do not meet basic living conditions and then refuses to take responsibility when things go wrong. Their so-called "support" is useless, and they’ll leave you fighting for your money with unresponsive owners.If something goes wrong with your booking, expect ZERO protection. I’ve now had to file a chargeback with my bank and warn others—avoid Agoda unless you’re willing to risk being scammed!
