Avoid Agoda Car Insurance at All Costs – A Complete DisasterIf I could give Agoda Car Insurance zero stars, I absolutely would. This company is a textbook example of how NOT to run an insurance service—riddled with incompetence, misleading information, and customer service that is nothing short of abysmal.1. Horrendous Customer ServiceGetting in touch with Agoda Car Insurance is a nightmare. Their customer service representatives are either completely clueless or deliberately unhelpful. Expect to be left on hold for eternity, transferred between departments with no resolution, and fed generic, scripted responses that do nothing to address your concerns. They show no interest in actually helping their customers—only in avoiding responsibility.2. Deliberate Neglect of Important InformationAgoda conveniently “forgets” to mention crucial details about coverage, exclusions, and claims processes until it’s too late. The fine print is designed to trap customers into thinking they’re fully covered, only to discover at the worst possible moment that they are not. This level of negligence borders on fraud.3. Inaccurate and Misleading Policy InformationThe policies advertised by Agoda Car Insurance are often riddled with inaccuracies. They will promise comprehensive coverage, but when you file a claim, they will suddenly introduce hidden clauses that exclude even the most basic of incidents. Their policies are purposefully vague, and their documentation is so poorly worded that it’s nearly impossible to decipher what is actually covered.4. Absolutely Appalling CommunicationTrying to get a straight answer from Agoda is like pulling teeth. Emails go unanswered for weeks, phone calls are ignored, and when you finally get a response, it’s either a copy-paste answer that doesn’t address your issue or a flat-out lie. They will stall, mislead, and stonewall you until you simply give up on your claim.5. Fraudulent Practices & Denial of Legitimate ClaimsAgoda Car Insurance specializes in finding loopholes to deny legitimate claims. Even when presented with clear evidence, they will fabricate excuses to avoid paying out. Their goal is to take your money while providing as little actual coverage as possible. Many customers have been left stranded, forced to pay out of pocket despite believing they were insured.Final Verdict: Stay Away!Agoda Car Insurance is a disgraceful, deceptive, and downright predatory company. If you value your money, your sanity, and your security on the road, do yourself a favor and take your business elsewhere. This company should not be trusted, and I strongly advise anyone considering their services to RUN in the opposite direction.
