My dealings with Agoda has been awful from start to finish Unlike other platforms they do not offer refunds if you need to cancel or alter your booking.It is impossible to speak to a human and I suspect that email responses are AI generated.In my case my arrangements changed and I wanted to move the booking by one night. The hotel agreed this could be accommodated but Agoda would not action this. Also my booking was passed to a third party without my knowledge resulting in my having to phone all over the world to try and get a simple ammendment sorted.AVOID AVOID AVOID.
