agoda

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Booked a hotel on Agoda

Booked a hotel on Agoda. When I got their I was told my security that the hotel (Groovy Giraffe - South Africa, Cape Town) has been closed down since last year already. I had to go back home. AGODA IS ADVERTISING HOTELS THAT DOESN'T EXIST!!!Getting a refund is a head ache, customer service telling me the hotel is not responding (Well yes, they have been closed down for a while now, mabey try contacting the owner). Not my first bad experience with Agoda. NOT TRUSTWORTHY!

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Date of experience: Mar 15, 2025