I was using Agoda for the longest time. I called the customer care to extend my stay one night but changed my mind immediately on the same call. The agent told me that they accidentally refunded the money for my stay and only charged me for the extra night. Then I kept getting spammed by Agoda to pay for the refund which I did but they refused to refund me for the one night that I extended and cancelled immediately and did not stay. Their customer care emails are always templated, it's like they have no brain or training to consider the situation and give a unique reply to each person. I don't recommend this website.
