agoda

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SCAM ALERT: Agoda Sold Me “Breakfast Included” – Hotel Demanded €300 Extra

SCAM ALERT: Agoda Sold Me “Breakfast Included” – Hotel Demanded €300 ExtraI booked a hotel through Agoda for $1177 — clearly listed as “breakfast included.” When I arrived, the hotel informed me breakfast was NOT included and demanded €300 extra.I immediately contacted Agoda and shared proof. Their response? A $97 store credit (AgodaCash), which is not usable everywhere and expires in 6 months. They refused to take responsibility or guarantee a refund if I’m forced to pay the €300. I asked to speak with a supervisor multiple times and only received copy-paste replies.This is false advertising, bait-and-switch, and blatant disrespect for customers. If I hadn’t pushed back, I would’ve lost even more money. I’m now filing a chargeback with my bank and reporting them to consumer protection agencies.Avoid Agoda if you value transparency and honest

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Date of experience: Apr 15, 2025