Extremely disappointing experience with Agoda. I booked a hotel through their platform on February 25, and the payment was deducted from my account on April 6. However, on April 14—just days before check-in—I was informed by the property that they could no longer accommodate me.I immediately requested a full refund, since this cancellation was clearly not my fault. The property stopped responding, so I turned to Agoda for help. Shockingly, Agoda claimed the payment had not yet been processed and refused my refund—despite the fact that the transaction had already been completed and charged to my bank account.To make matters worse, Agoda later told me that the property could now accept my booking again, but if I chose to cancel, I would be charged 83% of the total cost. How is this acceptable? The booking was already cancelled by the property, not me. I had already made alternative arrangements, and yet I'm being penalized?Agoda’s handling of this situation was unprofessional and left me with zero protection as a customer. There was no accountability, no effective communication, and no support when I needed it. This is not the level of service I expect from a global platform.I will seriously reconsider using Agoda in the future, and I’d caution other travelers to think twice before trusting them with your bookings.
