I bought 2 entrance ticket to the Coloseum through Agoda for 5/7/25 last 4/17. I received an instant confirmation with an email that my tickets will be sent after the 72 hrs after the cancellation period is over. No tickets arrived and I sent Agoda an email asking them where is our tickets. They said, the activity provider will send the tickets 72 hours before our activities. We cancelled our reservations as our tickets did not arrive and it unacceptable to keep us waiting while we have already paid for it. Agoda sent an email confirming cancellation and they did not give us a refund. Do Not Book with Agoda, they are a scam.
