Customer service is horrific. Booked Royal Hotel Manotel in Geneva with a kitchenette, as offered by Agoda, and was charged accordingly.Upon reaching the hotel, hotel is unwilling to provide said room, as kitchenette rooms are apparently only for long stays. Then why is Agoda even listing this room for my dates AND charging me? The hotel is saying that there has been a mix up with Agoda. But whichever the case is, I should not have to pay extra for an amenity that is not offered.Customer service equally unhelpful. Rather than a fair compensation of a refund of the difference in room rates, they insist only on Agodacash refund, which HAS TO BE USED ON THEIR SITE, along with various other terms of conditions.How is that fair to a paying customer?
