agoda

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I wish this had a NO STAR option!

I wish this had a NO STAR option!I booked through their website and immediately received an email to say that the booking hadn't gone through. I contacted PayPal and agoda to ask and they said that the booking hadn't been confirmed and had been cancelled by them. They said that the money would not come out. The next day, I received a confirmation that the payment had come out and confirmation of a room being booked. By this time I had already booked another room with a different company. The customer service team are now saying that the booking was never cancelled and they have no record that I spoke to anyone as the booking ID was different. I am still in the process of trying to get the money back.DO NOT BUY ANYTHING FROM THIS COMPANY THEY ARE SCAMMERS AND SHOULD BE SHUT DOWN!

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Date of experience: Apr 29, 2025