Would never book with them again.1) Completely unreasonable when asking for any minor change, EVEN if it makes zero sense.for example, we booked a booking with free cancellation, we got a price we were satisfied with.all we asked was to update the credit card and for the charge currency to be changed (easily done on Booking.com for example).Nope, must cancel + rebook with a price 200$+ more expensive.2) They have hidden fees that are NOT written in the website, for example we booked an hotel, and upon arrival were asked to pay 70$ for environmental tax, when we asked Customer Support (a complete joke btw) we were told that "it appeared in the Hotel's website". What? is that your answer? we booked through Agoda, not the hotel, why would we go out of our way to look if there are any hidden taxes stated on the hotel's website if we booked through you?To sum it up, Customer support is a joke, website is a joke, would never book with them even if its 500$ cheaper than alternatives, just not worth it if anything goes wrong, unlike Booking.com for example where it's slightly more expensive but supportwebsite is amazing.
