Arrived at the hotel to be informed the pool was closed being renovated for month. No mention of this on the agoda website. Tried to get a refund at the hotel was told to contact agoda. Looked on the app and told me I could not cancel it was too late. Contacted agoda when I got home and they were not interested told me to ask the hotel for a refund as I have already stayed. If you have any problems with your booking don't expect any customer service from agoda that's why I will never use agoda again.
