booked a property in Prague, in a non-refundable rate. the property send a message via Agoda that the pictures show on Agoda do not reflect the service apartment I booked. The property management is going send me a link to show the pictures of what I booked (and already paid). I reached out to Agoda to request a fee waived cancellation because the pictures are misleading. Agoda replied the request will be based on property approval. Asked Agoda agent to escalate the issue so I could talk to someone in-charge. Still got the same answer.Even Airbnb requires their listings to show accurate pictures. I am a no brainer and usually use the pictures provided to book a place. I am a VIP Platinum, not an unreasonable customer. Very disappointed at Agoda how they treat their VIP.
