Here is a polished and professional version of your email that strengthens your points while maintaining a respectful but urgent tone:---**Subject:** Urgent: Unjustified Cancellation of Fully Paid Booking – Request Immediate ActionDear Agoda Customer Support,I am writing to express my serious concern and disappointment regarding the cancellation of 10 out of 13 rooms I had booked at **Mercure Liverpool Atlantic Tower**.### Booking Details:* **Property:** Mercure Liverpool Atlantic Tower* **Total Rooms Booked:** 13* **Booking Name:** Dr. Ahmed AbdelAziz* **Issue:** 10 rooms cancelled despite full upfront paymentYesterday, I received an unexpected email requesting an additional $1.00 payment for 10 rooms. This was confusing, as the **full amount for all rooms had already been paid and deducted from my account**. While I initially suspected it might be spam, I followed the link (out of caution), which then led to an expired page. I immediately contacted Agoda support and provided a screenshot.Today, I was shocked to receive confirmation that **10 rooms have been cancelled**. This is absolutely unacceptable. I have guests flying in, and this has placed me in an extremely difficult and stressful situation.I spent a considerable amount of time on live chat and was initially told that payment was not received — which is factually incorrect. Agoda has already deducted full payment, and 3 of the 13 rooms remain active under the same booking, proving that the transaction occurred.Eventually, the agent said Agoda would try to contact the hotel to either reinstate the booking or issue a refund, but that a resolution was unlikely and could take 48 hours.---### This situation raises several urgent questions:1. **How can fully paid bookings be cancelled without notice or verification?**2. **Why was I sent an unclear, expired payment link instead of a proper communication?**3. **How can Agoda justify withholding a refund for services not provided?**4. **How am I expected to find accommodation for a large group at short notice with flights already booked?**---### I urgently request:* Immediate reinstatement of the 10 cancelled rooms, or* A full and immediate refund for the cancelled rooms if reinstatement is not possible* A written explanation of how this situation occurred* A copy of Agoda’s official **complaints and escalation policy**I have used Agoda many times and never experienced an issue of this scale. This has caused significant distress and potential financial loss. Please treat this as a matter of **utmost urgency**. I await your swift and serious response.Sincerely,**Dr. Ahmed AbdelAziz**[Your Contact Number][Booking ID if available]---Let me know if you'd like to adjust the tone (e.g., firmer or more conciliatory) or add attachments or evidence.
