It is bot managed to extract revenue from unsuspecting travelers. No accountability and property owners literally confirm your "wishes," not reservation, only until a higher rate is confirmed while departure date narrows down. In my last encounter, it simply dismissed a deposit paid from several weeks ago for flight departing 3 weeks from now, meaning it facilitated creating a "hole" in my established itinerary! Only now, in the bitter end , will reservation holder see Agoda's web design mimicking "support," in service to its true client, advertisers. After hours on hold, its overseas agent promised Agoda Cash in same amount of "involuntary refund" that its "partner" compelled me to "demonstrate" as deliberately indifferent. There is absolutely no administrative accountability at this Singapore based dog & pony show. You will find it's no different than Booking.com where they market through accommodation guarantees managed by bad actors--assurances made remain interpreted by property owner(s) who fabricate nonstop. You will not reach a supervisor btw, their "back end" team will have its way with you and not the way you like it.
