Terrible experience – I’ll never use Agoda again.Agoda allowed me to book a hotel that had no actual availability, and when I reached out for help, their only solution was a free cancellation and refund – nothing more. It took hours of back-and-forth to get any sort of resolution, and even then, the final agreement felt unfair and exhausting. I only accepted it because I was tired and out of options.On top of that, if you book with "Free Cancellation" and "Book Now, Pay Later" options, they will always charge you more than the actual exchange rate – no matter if the rate moved in your favor. They don’t explain where their rate comes from, and after doing my own research, I found it completely out of line with market rates.I also tried to change the payment card I initially used for the reservation and was told it wasn’t possible – no support or flexibility at all.Long story short: the cheaper price isn’t worth the hassle. Agoda is unreliable, confusing, and unhelpful when things go wrong. I’m switching to Booking.com, which is way more transparent and dependable. Never again with Agoda.
