Agoda misled me and refuses to take responsibility. I booked a flight ticket through their platform, and it appeared to include checked baggage. After payment, I found out it didn’t. Nowhere during booking was it made clear that the fare excluded baggage. I contacted Agoda multiple times, but they kept shifting the blame to me instead of acknowledging their unclear listing. I ended up paying significantly more to upgrade my ticket through the airline. This feels dishonest and deceptive—Agoda should be transparent and take accountability for misleading listings.
