If English is your first language you will have a chance at getting a satisfactory outcome in any dispute with Agoda as long as you can also spare 4-5 hours per day for a week.Lies are sadly endemic here, for such a large company it's entirely unacceptable. Your booking was cancelled because your card was rejected - my bank has no record of this. The property has rejected your refund request - im here now and they say that's not happened. You have successfully cancelled a booking (so no cash back), I didn't cancel anything! What they are doing is illegal.ANYWAY BACK TO THE REVIEW TITLE. THE LOWEST POSSIBLE SCORE THAT CAN BE ACHIEVED WHEN REVIEWING A PROPERTY IS 2 STARS OUT OF 10!!!! THIS IS THEN LISTED AS "ADEQUATE". IN WHAT WORLD IS NOT COMMERCIALLY ILLEGAL????