If I can give a zero rating, I would. I started running a campaign with 3 different ads targeting 3 different segments for my upcoming digital marketing agency. All the settings have been excellent and approved for the display ads to start running, but nothing has been moving for over a month. I tried to get a hold of an ad specialist to no avail for almost 6 weeks. My business partner and I then tweaked the campaign several times to see if there might be any improvement, but still there were no signs of any movement in terms of impressions and clicks. We scraped the entire campaign and set it up again but with running one ad at a time. However, nothing seemed to work again. When we finally got through to an ad specialist, we were told to schedule a time and will have someone handle our account from now on, and discuss any recommendations they have with us. The meeting was cancelled by the Google ad specialist 3 times, with the 3rd time being without any communication, rescheduling, or apology from them. I don't understand how can Google customer service be this bad, and very unethical with its practices? I was told by others that if you're a small business who's spending little to start on your ad budget you get no service whatsoever and they pass you on to a third party company in India. I didn't believe it at the time, but with how things are going, I do believe that this is the way Google treats and handles its clients. They hire a company in India who only cares about its own bottom line to Google, and no concern to the clients. So, they'll end up pausing your account without any reason so they would be contacted by you to resolve an issue that wasn't an issue in the first place, just so they can show Google that they're fulfilling their obligations to them. But apparently even that they're messing up. I have no issue with India, just provide me with excellent customer service and support. Apparently, if you're a big ad spender, you'll be handled by Google HQ directly. I know I'm not a big budget spender who right now apparently is unworthy of being handled by Google from the State's side, but one day I might be when I'm pretty successful, so why the unethical standards? All I've been asking for is for some competent and honest customer service and resolution to my weird display ad situation.
