I reached out to Google in October for help. They helped me set up an ad, that I thought I ended in January (It clearly says paused on my end). Turns out they set it up another ad under another client's account and I couldn't see it so I'm now out nearly $700 to reimburse the client. I have no idea how it got attached to the other client. I've reached out and have gotten zero help via email and was hung up on on the phone.