I was trying to place an order online, and when I submitted the order, it said it had failed. It turns out their website issue placed two of the same order. I am annoyed that their issue is giving me the errand of packing and shipping this order back. I contacted customer service and they told me to send the items back to get a refund. I expressed that this is annoying and not my mistake. But instead of contacting me further, they sent me an automated reply that didn't address my situation at all. I will no longer buy their products since they have no regard for their customers. I have read other reviews from people who had the same issue. I regret not reading their reviews before I placed an order. They were quick to ask me to return the items, but after that, there was no apology or refund.
