AVOID ORDERING FROM ADIDAS ONLINE. THEY USE EVRI AND TRY TO NOT TAKE ACCOUNTABILITY FOR ISSUES WITH ANY PARCELS. THEIR CUSTOMER SERVICE IS APPALLING AND THEY WILL DO WHATEVER THEY CAN TO NOT REFUND YOU. After ordering on the 11th for an item which should have arrived on the 13th, adidas are refusing to refund due to the item being “delayed”. Rather than offer solutions, they are implying that the (likely lost) package will arrive on the 25th, despite there being no post on this day (Christmas?!) Customer service have not been of any use and have misinformed the entire time. A breakdown of what has happened below: To put this into perspective: 1 - Item ordered and order scheduled for delivery on 13th 3 - order delayed on 12th 4 - adidas CS incorrectly tell me I need to update my information for them to try and deliver 5 - adidas then tell me this now means I have to wait longer to get the refund I have been asking for even though I said at this point all I wanted was my refund 6 - I ask again for my refund and adidas CS ignore this yet again 7 - adidas then tell me the package has been delivered when it hasn’t 8 - I then ask for my refund again as we’re over a week late and the order is now redundant 9 - adidas again tell me I must wait until the 25th a delivery which was advertised to be well in advance of Christmas. 10 - adidas refuse any refunding or compensation and are trying to not take any liability for the issues with their courier, ignoring 6+ asks for a refund because the goods are now redundant as they did not arrive in time and an alternative had to be arranged. Adidas still will not acknowledge the issues with the courier (evri), who notably have been identified as problematic within the area. Adidas have not presented a single solution and have shown awful customer service with solutions which have caused tore harm than resolved. I have now had to dispute this with my credit card company because they will not take the matter seriously and are doing whatever they can to not refund an order which is outdated and not even arrived over a week after their stipulated delivery. Complete scammers with a customer service team which have done whatever possible to not refund. Use alternative retailers to purchase any adidas goods.
