adidas

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Parcel shipped with CTT bad customer service

I bought 2 sport bra from Adidas Spain. AES92274891. Adidas used an unknown carrier CTT EXPRESS that wrote my post address incorrectly on the parcel and there is no way to contact them online or phone; the phone line just cut off all the time. I called the CS agent of Adidas and she sent an email confirming that she contacted the CTT EXPRESS and solve the issue and that I ll received the parcel the following day. I have NOT received any parcel. Then I contacted them on whazapp and an agent called Vivek, instead of fixing the parcel issue sent me a link to buy the sport top again + 2 other sport tops which I did not request as 1 in my initial order is sold out. This is outrageous! You can not fix my parcel issue and you send me a link to buy again for over 250EUR. No company has ever provided such a bag customer service, you are ADIDAS ! CAN YOU NOT AFFORD TO PAY FEDEX OR DHL THAT YOU CHOOSE THIS UNPROFESSIONAL CARRIER CALLED CTT EXPRESS? I WANT MY PARCEL ORDER AES92274891

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Date of experience: Jun 11, 2025