Echo everything said on poor customer service and the terrible practice of banning customers for providing feedback or expressing their rights as consumers. In my case, a customer for 14 years and thousands of dollars, I was 'cancelled' for providing feedback on their RMA process (if you can call it that) and disputing a charge for a product I got that was DOA after being ignored by their support function for nearly two weeks. You might get lucky like me and never have to deal with their apathetic support function.... but if you do and want to stay a customer, you'll have to accept whatever atrocious level of support they can muster up that day and keep your mouth shut about it if you want to keep your account.
