*At least* 50% of the time, when I contact customer support with a question or for help with a problem, they give me the wrong information that another agent will later correct. They seem to hire very under-trained people who don't understand their own platform for their first line of support and it's extremely frustrating. So, if you use this service, keep this in mind when contacting support. If they tell you they've fixed your problem, don't be too quick to believe them. In fact, in my experience, they've often made problems worse after wasting over an hour of my time in the chat -- the only way to get any help. I've experienced buggy automations that send emails on the wrong day and time (which did serious harm to my business). I've been given the wrong instructions for setting up particular automations. I've been told I can't achieve a desired function yet when I inquire about it further, I find out that I can... the list is endless.
