activecampaign

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Leaving after 6 years - NO SALES OR SUPPORT TEAM

I've been using Active Campaign for about 5 years now. Over the past years, I've noticed a significant decline in service and performance. They no longer have phone support, the only way you can reach someone in sales and tech support is via email and chat, unfortunately it takes days for anyone to response and they really are;t very helpful. IT'S CLEAR, THEY NO LONGER HAVE DEDICATED CUSTOMER SERVICE OR SALES TEAM. Also, the website is VERY SLOW, and it glitches often. I'm taking my business elsewhere.

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Date of experience: Apr 21, 2025