Update: Glad to see that the terrible structural changes were rolled back, I will continue uneasily using gmail for the moment. The major issue which I have with Google as a company now is that support is uncontactable; a large user base is reliant on employees picking up on and dealing with problems. The company services have become depersonalised and this makes me twitchy. Nevertheless I have moved my rating from one star to three. I am however preparing to pull the plug on using Google services including youtube if it becomes just a vending machine which arbitrarily impliments policies with the philosophy of 'deal with it'. Lots of tech companies manage to engage properly with customer base - this is becoming more important to me. I hope this stimulates conversation your end Google.Google support, this is me sending out a flare. I have used my gmail account with you since 2010. I have registered my domain name, verified it multiple times; I am a known entity to your systems and now you have changed the conditions of sign in locking me out of my own communications for my work. I dont have the same phone number - in fact I dont have a phone (Google BBC article called 'The people deciding to ditch their smartphones' with my name Alex Dunedin) - therefore you have just blocked my only way of working in the world. I have gone through all your attempted automated support processes and they lead back to themselves - you have a tangled hierarchy, something called a 'strange loop' - this means that you need to communicate with me and help me get past your broken system. I borrowed a phone to update the recovery number in google admin but this has not reflected in the gmail account associated with the google admin. I need you to show me some hope that you can work with me and do what you did before as this is the second time the issue has arisen. Without this you destroy access to thirteen years of community education project communications and illustrate that Google is now an unworkable company because of arbitrary and clumsy structural changes to your system improperly phased in without warning or consultation. Please help me turn this one star into a five star rating; if you reach out I have no choice but to use my university email address to continue this support conversation. Are companies which are making revenues way beyond their capacity to attend to customers going to have a long and strong future ? For this person, no.
