abercrombie

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Awful experience ever

Awful experience ever! After talking to the customer service representative numerous times trying to figure out why my order was cancelled after resending it 4 times, only after they verified everything was correct from billing information to address,etc,,,and them telling me that they will resend it back to the resolution personal and they will respond back in the next 48 hours. Then they offered me a 20% off coupon to use on my next order. Really, if that’s going to make things better when I can’t even order anything from them! I expressed how frustrated this whole experience has left me feeling! To make this situation even more frustrating is the fact that I am still waiting for the resolution person to get back to me via email as I was told that they don’t use a live person to deal with any of the issues!

1
Date of experience: Oct 20, 2020