My experience with Abercrombie & Fitch has been a disaster. After originally ordering an item and discovering it was the wrong size I sent back for an exchange. Beforehand I rang customer service to ask whether or not to return it with the gift box and they said yes. I then received my new item without the gift box (that I had paid for) and after complaining was given an order confirmation that was soon cancelled with an explanation of “there are no more in stock”. The next person I called said there was and I had been lied to. After all of this fuss and sending it back to order again with a new gift box, I was charged twice for my item. Terrible company.
