I made an order online about a week ago and A&F used this shipping company called Lasership. Yesterday, I received an email saying my order was delivered and nothing was delivered. I even walked around my whole neighborhood to see if was delivered to the wrong house. Unfortunately, I can’t located the package. Besides, I was home all day when they claimed delivery of the package. I reviewed my front door camera, and no one ever never deliver anything according to the date and time. By the way, I live in a pretty nice neighborhood where everyone knows each other and never had any problems before. I called A&F customer service and a lady told me that they will reprocess the order. Today, I received multiple email from their customer service saying they are not responsible since the tracking information said “Delivered”. I explained that the package was never delivered, and request them to coordinate with their shipping company. Nope, they told me I am responsible for it! WHAT!? By the way, they are NOT issuing any refund either. Told me to contact the shipping company directly to resolve it! I am beyond words and very disappointed with how they handle this situation. Well, they lost me as a customer forever!
