I’ve loved A&F for over 20years. Not a week goes by that I don’t wear an item of their clothing. However I’m sad to say I doubt I’ll ever buy anything from them again. Placed an order last week and despite leaving instructions to drop any parcels over my side gate in the event that I was out, the parcel was yet again left outside my front door, pushed under my truck. Anyone walking past could see it, and sure enough when I got home it was gone. I couldn’t have done anymore. And usually if Royal Mail can’t make a delivery they leave a slip for you to go and collect from their depot. This is second time it’s happened with A & F, and they are basically saying there is nothing they can do. No replacement or refund. And obviously RM don’t care. It’s not about the money (£135) as much the principle. I feel like they are accusing me of being underhand. Very very disappointing and I would advise not to use this company. Very sad
