I placed an order on 11/08 and was advised my order would be delivered by 18/08. This did not happen so I contacted A&F and was advised there had been an error and they were hugely apologetic and sent my order out. My order was then out for delivery on 26/08 however I then received a notification from Royal Mail advising my order had been returned to sender- it turned out that A&F had incorrectly forgot to add my house number and street to the label. In an attempt to get my order returned to me with the correct address (FYI I had put this in correctly in the first place and it was their system who messed it up), I was advised that this was not possible and all they could do was refund and help me with re-ordering the items. I confirmed I was agreeable with this because I didn’t want to have to go through the rigmarole of ordering again. I then received an email saying that my order had been refunded and that was that. When I went back to advise that I was wanting assistance in reordering my items I was told I had to phone them. I confirmed I was unable to do so and was redirected to the website or to go in in person to re-order the items I had initially ordered. After all this I felt I was getting nowhere so went on to the website to manually reorder my order and was then told that the jeans I wanted were no longer available in my size. When I went back to A&F to advise of my frustration at this whole process they said all they could do was price match what I had initially paid for the jeans but they had no way of knowing when they would be back in stock.This was my first time ordering with A&F and I was genuinely excited having seen them all over social media but honestly this is the worst online experience I’ve ever endured. So disappointed as I needed these jeans and still so unclear why they couldn’t have rectified my address on the label and just re-sent. Such a waste of time.
