Returns sent weeks and weeks ago, app still says "return submitted" and nothing further when I can see via the UPS tracking it was delivered weeks ago! Customer service non-existent. £100s out of pocket as it stands, looking to now try and do a charge back to recover funds! DO NOT BUY FROM ABERCOMRBIE ONLINE. You wont get your money back for any returns. How they are allowed to operate I do not know, total scam.