Absolutely terrible customer service! My initial order went missing in the post which in fairness is at no fault of Abercrombie & Fitch. But when I raised my concerns they tried to suggest to me that Royal Mail typically delivery’s in 8 working days… after a lot of back and forth they resent my order which I then unfortunately wanted to return.My order was delivered back on Tuesday 10/10/23. Today is 19/10/23 and I’m still waiting on my refund.Customer support have told me I can expect payment on the 24th October. 15 days after my order was marked delivered back to them.I’m still waiting for my refund and I’m actually doubting if I will ever receive it. Plus the customer services have the WORSE attitude. They clearly only want to give the bare minimum.Update 24/10/23: I still haven’t received a refund. They haven’t even suggested my parcel has been processed for a return. Not sure I go from here. I will be contacting my bank to get the money back.Second update 27/10/2023Still no refund. Complete scam! KEEP AWAY
