My order was marked as delivered by Royal Mail but I never received this order. I contacted Abercrombie for help and the service and policy I received was a letdown. If a parcel goes missing or is stolen and is sent with Royal Mail then the merchant (Abercrombie) is responsible for making a claim, not the recipient according to Royal Mail to make a claim. Unfortunately, this is not the helpful response I received from them. They told me to contact the authorities (no police is going to give me my money back) and offered for me to pay for another order as a replacement. I had to raise a claim with Klarna for them to take me seriously, and after 15 emails back and fourth, I got my money back. It is a shame because I have been a long-time customer with Abercrombie but this has put me off from shopping again with the company. If your order goes missing expect no help. They expect you to pay for goods not received.
