Purchased a bottle of Fierce cologne from Abercrombie.com on 10/29/24. Received the bottle and upon inspection found that the contents had very little to no fragrance. Just an alcohol scent. I have been using this cologne for twenty years so I know how it should smell. I compared it to the contents of my old bottle and the difference was stark. Chatted online and told the rep about the problem. Was informed they would send another bottle and not to worry about sending the bottle back. Was a bit shocked that they did not want to test the product for quality control. Received the second bottle and inspected it and found it to be the same as the first. Only an alcohol scent and very faint fragrance, nothing at all even close to my old bottle (three years old). I even took the new bottles to a local department store that sells colognes so they could give their opinion and their opinion was that the bottles were old or had never been produced with the proper amount of fragrance. The second bottle they sent contained the exact same lot number that the first one did. I would have thought they could have at least tried a different lot number when sending another bottle to me. Went online and chatted again to inform them about the problem and they apologized and told me that they would refund the purchase price. I asked them again didn't they want the bottles for testing and was told no. After posting a review of my experience on the BBB website I received an email from Hollister Customer Service asking me to send the bottle back at my expense and that they would then issue a refund. They said they would refund the shipping cost via a gift card. I do not want an gift card as I have no intention of patronizing this business again. I refuse to pay to have the bottles (the ones that they did not want back after asking two different reps) sent back to them. There was a prepaid return label in the box that I will use to return the bottles. So disappointed.
